Error once stop recording or pause recording is clicked

I’ve had this software for a few days and it let me record just fine. However, a couple of days ago I tried ending a recording and received this error here, and it has not let me save any recordings ever since.

I have paid for the lifetime version and have also reported this in the telegram support group as soon as I faced this error, but have had no response from the team so I thought of posting here.

I chose Motionik over a competitor for some urgent recordings I have to complete because I was impressed with the features it had.

I’m disappointed with the lack of response or acknowledgement after waiting a few business days. I understand that bugs or errors like this take time to fix, but as a paying customer I’d appreciate the support or team at least acknowledging the error and assuring me that it would be fixed.

I am now considering going to the competitor and leaving a bad review if there’s no resolution or acknowledgement on this.

I also provided some of the manual logs as show below:

[2026-06-25 12:44:59.985] [info] Starting mouseTrackerAddon.startTracking

[2026-06-25 12:45:00.048] [info] Recording started successfully

[2026-06-25 12:45:06.663] [info] Stopping recording...

[2026-06-25 12:45:06.716] [error] Failed to stop recording: Error: Corrupted video info

at WindowsRecordingService.stopRecording (C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:575772)

at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

at async RecordingService.stopRecording (C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:586922)

at async tryStopRecording (C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:512625)

at async C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:611838

at async WebContents.<anonymous> (node:electron/js2c/browser_init:2:87428)