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Error once stop recording or pause recording is clicked

I’ve had this software for a few days and it let me record just fine. However, a couple of days ago I tried ending a recording and received this error here, and it has not let me save any recordings ever since. I have paid for the lifetime version and have also reported this in the telegram support group as soon as I faced this error, but have had no response from the team so I thought of posting here. I chose Motionik over a competitor for some urgent recordings I have to complete because I was impressed with the features it had. I’m disappointed with the lack of response or acknowledgement after waiting a few business days. I understand that bugs or errors like this take time to fix, but as a paying customer I’d appreciate the support or team at least acknowledging the error and assuring me that it would be fixed. I am now considering going to the competitor and leaving a bad review if there’s no resolution or acknowledgement on this. I also provided some of the manual logs as show below: [2026-06-25 12:44:59.985] [info] Starting mouseTrackerAddon.startTracking [2026-06-25 12:45:00.048] [info] Recording started successfully [2026-06-25 12:45:06.663] [info] Stopping recording... [2026-06-25 12:45:06.716] [error] Failed to stop recording: Error: Corrupted video info at WindowsRecordingService.stopRecording (C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:575772) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async RecordingService.stopRecording (C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:586922) at async tryStopRecording (C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:512625) at async C:\Program Files\Motionik\resources\app.asar\out\main\index.js:9:611838 at async WebContents. (node:electron/js2c/browser_init:2:87428)

Kayana Elmaadi 13 days ago

Rejected

Have you created a software in life for the first time

Haven’t you seen any software before, what is this watermark, how should I even use this video, spent so much time in creating, I read there will be a watermark, have used tons of software/ web apps, who does this, and I agree with this approach, I am myself a builder. But this is so so bad, and frustrating, at this point, what is the purpose of creating video, when its motive is just watermark, you don’t know a subtle place to add this… Such a bad experience, I installed Motionik, as an early user when launched on product hunt, till then I have kept it till today, to use it, tried few times, but never went till export option.. but today, when finally I was on last moment of time… this showed up… Never going to use this now, I could’ve thought of purchasing the subscription, by using it, was looking good, should’ve bought it later on, but showing this kinda Watermark, directly on export - cannot expect anything better. Thank you for showing me, products like this exists in market…

Nakul about 2 months ago

2